Frequently Asked Questions
  • Ticket closing timing is 72 working Hours (Sat and Sun is non-working day)
  • We are sorry but we are not able to register any deposit /Withdrawal if it sent not to your correct coin address and we are not liable for any loss

  • Its takes Max 5 working days for KYC approval formalities 

  • Once after registration, you will receive an account activation link on your mail, please click the link for activating your exchange account 

  • YES, KYC is compulsory or daily withdrawal limit will be 100$ only and if an account is KYC verified then 15000$ daily withdrawal limit

  • Withdrawal release timing: 3:30 am UTC to 5:30 pm UTC any withdrawal after 5:30 pm UTC will be released the next day due to scheduled maintenance.

  • Please make sure you sent it to your current address. It is very important to make sure you sent above minimum deposit amount if applied (displayed near your address on " FUNDS " page) or it will be lost - we will not be able to recover it. Please, check your current address of specific coin in your “FUNDS" page. We will not be able to register any deposit if you do not send it to your current Sentexchange address.

  • Please, make sure you don't have unconfirmed withdrawals. For each withdrawal we send e-mail with confirmation link. If you did not confirm it by now - please, do that and your withdrawal will be processed. Important! In order to confirm and initiate your withdrawal you need to be logged-in in a window where you opening this link. Otherwise it will not work. In case you do not have unconfirmed withdrawals - check your https://www.sentexexchange.com/funds History. There has to be a record with transaction ID of your withdrawal. In case there is a record with transaction ID - withdrawal went fine. In case there is no record - please, create ticket and we will do our best to fix this issue.

  • First of all - make sure you do not have unconfirmed withdrawals as when you create withdrawal - we deduct that amount from your balance - check your e-mail for confirmation links in this case. Please, check your History page. You can find excel export option there. You can export everything and summarize all transactions to verify your current balance. Also make sure you do not have unconfirmed withdrawals. In case you find discrepancy there - create ticket and we will fix it.

  • Please contact us with ticket and we will provide all information about getting your coin or token to our exchange.

  • This is a case where our security system detects attempts to make a double withdrawal or double set same order and set a negative balance to prevent it. Must be you double clicked on order or withdraw button which triggered this procedure. Please, create a ticket and we will check everything and fix it for you.

  • We have P2P (peer to peer) trading here. You need to wait until another trader fill your order. If you want to exchange your funds instantly you can use existing orders for that. If you sell - then sell it into existing buy orders. If you buy - buy from existing sell orders. Otherwise your order will wait for other trader. Your order may not be processed at all if you set unacceptable price.

  • You need to keep your account secure. And of course, make sure you are using 2FA. If you see trading in your history which were not made by you - please, understand - it's impossible to do them without knowing your login and password. We can't do anything about it. If you see withdrawals which were made not by you-you need to know that it is impossible to do that without having access to e-mail as we require e-mail confirmations for every withdrawal - your e-mail compromised. Please, note - e-mails can be deleted. But in case there were withdrawals - we have all logs from mail server for last 24 hours so we can prove we indeed sent confirmation emails. You need to keep your credentials very safe, also it is very recommended to use 2FA. All transactions on exchange are final and nothing can be reversed.

  • When ever you register the 2FA need to copy the QR code or the 2FA registration code for handling such situation. If you lost or not taken a backup of such 2FA code then nothing can be done.

  • All you can only recover password. Need to go to https://www.sentexexchange.com/login and click on Forget Password to recover password.

  • All you need to go https://www.sentexexchange.com/funds and you will find withdrawal option.

  • Most probably you or destination service have your wallet not synced well. Make sure you are on correct fork (you can check it with block explorer) and you are on the latest block. In case it is destination service - please, contact them first and provide transaction ID you have in your history. In case it's your personal wallet and you are sure it synced well - please, give at least 3 hours for confirmations before creating a ticket

  • Sometimes cryptocurrency transactions got stuck with no or low confirmations on the blockchain (check on block explorer). There can be many reasons for that: low transaction fee, no miners presence, blockchain issues like forks or checkpoint. Please, wait for the required amount of confirmations on the blockchain.

  • If you just registered with us please, check your e-mail and activate your account with activation link we sent you. You will be able to use your account right after that. In case you don't have an activation e-mail from us - please, create a ticket and we will resolve it.